Returns & Refund Policy
Returns.
We hope you love your order. If something isn't right, we'll make it right.
At a glance
- — 28 days from delivery to return
- — Items must be unworn, unwashed, with original tags attached
- — Buyer pays return postage (we recommend a tracked service)
- — Refunds processed within 5 working days of receipt
- — Refunds are issued to the original payment method
- — Sale and final-clearance items cannot be returned unless faulty
How to return
Email info@thenoirsociety.co.uk with your order number within 28 days of delivery. We'll confirm the return address and next steps within one working day.
Return shipping is the customer's responsibility until the parcel reaches us — please keep proof of postage and use a tracked service.
Faulty or incorrect items
If your order arrives faulty, damaged or incorrect, email us within 14 days of delivery with your order number and photos. We'll cover return postage and offer a replacement or full refund.
Your statutory rights
This policy is in addition to your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects those rights.